Reference

How Our Terms and Policies Work for You

spinly operates under a clear set of terms designed to protect your account, your data, and your rights as a user in eligible US states.

State-by-state eligibilityPayPal, Venmo, Play+ account rulesData privacy rightsAccount security termsDispute and contact paths
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spinly How Our Terms and Policies Work for You
ACCOUNT PROTECTION DETAIL

How spinly Handles Your Data and Account Security

Our security and data practices are built around the practical reality of running a real-money casino account. From how we verify your identity at signup to how long we keep your records, every step has a policy that you can read in full.

Identity Verification

We verify your identity using government-issued ID and address confirmation before processing your first withdrawal. This step protects your account from unauthorized access and complies with applicable US financial regulations.

Cookies and Session Data

Cookies keep your session active and remember account preferences like your saved PayPal or Venmo payment method. You can manage cookie settings through your browser, though disabling them may affect lobby functionality.

Data Retention Policy

We retain account records for as long as required by applicable state law or our operating obligations. After account closure, data is held for the minimum legally required period, then securely deleted.

Requesting Changes or Deletion

To update personal data or submit a deletion request, use the email address in our Privacy Policy. We acknowledge requests within three business days and complete them within the timeframe your state's law requires.

POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about our terms, a data request, or a dispute about your account or a payment through PayPal, Venmo, or Play+, there are three direct ways to get a response from our team. We route legal and compliance queries separately from general account support to make sure your request reaches the right person.

Team online

Live Chat

Start a chat session from the account dashboard for real-time help on terms questions, account disputes, or payment clarifications involving PayPal, Venmo, or Play+.

Email — Legal & Privacy

Send data requests, formal dispute notices, or policy questions to our legal email address listed in the Privacy Policy section. We respond within the timeframe required by applicable state law.

Account Help Center

Browse our help center for written explanations of specific policy clauses, identity verification steps, and how payment terms interact with your account wallet balance.

What You Need to Know About Our Policies

These are the questions our account holders actually ask when they want to understand their rights, how their data is used, and what happens when there's a dispute. If you don't see your question here, the legal email path in the Support section above is the right place to start.

No. Access depends on whether online casino activity is permitted under the law of your specific state. Check state eligibility in the Terms of Use before opening an account.

We collect the information needed to verify your identity, process payments through PayPal, Venmo, or Play+, and maintain your account — including government ID, contact details, and session activity.

We do not sell your personal data for marketing. Data is shared only with payment processors like PayPal and Venmo, identity verification services, and as required by applicable law.

Send your request to the legal email address listed in our Privacy Policy. We acknowledge it within three business days and complete it within the timeframe required by your state's applicable data law.

We notify you by email before material changes take effect. If you continue using your account after that notice, the updated terms apply. If a changed term conflicts with your state's law, the state rule takes precedence.

Records are retained for the minimum period required by applicable state law or our operating obligations, then securely deleted. The exact duration is stated in our Privacy Policy document.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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